Terms of Service

1. About these Terms

These Terms of Service ("Terms") are a contract between Bedrock Flow, Inc., a Delaware corporation doing business as TypeOrb, with its address at 9450 Southwest Gemini Drive, PMB 54889, Beaverton, OR 97008, USA ("Bedrock Flow", "we", "us"), and the business or organization that creates an account or uses the TypeOrb service ("Customer", "you").

The "Service" means the TypeOrb content strategy platform made available at app.typeorb.com and related websites, features, integrations, and support, including company memory (the knowledge base built from material you provide), narrative planning, multi-voice drafting, and approval workflows.

A "Seat" means one named individual user with access to the Service for one connected publishing platform. A Seat covers that user in every organization they work in within the Service. At launch, LinkedIn is the only supported platform. Section 4.3 explains how Seats work.

2. Acceptance

You accept these Terms by checking the box that refers to them at signup, by purchasing a subscription, or by using the Service. If you accept on behalf of an organization, you confirm that you have authority to bind that organization, and "you" means that organization. If you do not have that authority or do not agree, do not use the Service.

If you and Bedrock Flow have signed a separate written agreement or order form for the Service, that agreement controls where it conflicts with these Terms.

3. Business use only; availability

3.1 Business use. The Service is offered only to businesses, organizations, and individuals acting in a professional capacity. It is not offered to consumers. By using the Service you confirm that you are acting for business purposes. Each individual user must be at least 18 years old.

Because the Service is offered only for business use, consumer protection laws that apply to consumer contracts (for example, EU consumer withdrawal rights and US state consumer auto-renewal statutes) are not intended to apply. If a mandatory law nevertheless applies to you, these Terms apply to the extent that law allows.

3.2 Where the Service is available. The Service is offered only to businesses located in the United States and in the European Union and the other countries of the European Economic Area. It is not offered to customers in the United Kingdom. We may reject a signup, or decline a billing address, located in the United Kingdom or in any other country where we do not offer the Service, and we may cancel an account that was opened in breach of this Section (refunding any fees paid for the period after cancellation).

4. Accounts, users, and seats

4.1 Account. You must provide accurate account and billing information, including your billing address, and keep it current. You are responsible for all activity under your account and for keeping login credentials confidential. Notify us promptly at contact@typeorb.com if you suspect unauthorized access.

4.2 Authorized Users. You may allow your employees and contractors, and, if you are an agency, people at your clients, to use the Service on your behalf ("Authorized Users"), each using a Seat. You are responsible for their compliance with these Terms.

4.3 Seats. Fees are charged per Seat. A person needs only one Seat, however many organizations they work in. A Seat is one named individual user with access to the Service for one connected publishing platform. At launch, LinkedIn is the only supported platform. If we add other platforms in the future, connecting an additional platform may count as an additional Seat and may be priced separately; we will tell you before any such charge applies. You may reassign a Seat to another person at any time, provided only one person uses a Seat at a time. Login credentials must not be shared between individuals. There is no minimum number of Seats.

4.4 Agencies. You pay for one Seat for each individual who uses the Service through your account, including your own staff and your clients' users. For example, one agency strategist working with 3 client users needs 4 Seats. If you use the Service to plan or produce content for your own clients, you are our customer and you are fully responsible for: your clients' brands, names, and content; having the authority, rights, and permissions needed to upload and use your clients' information and material and to publish in their name; your clients' and their people's use of the Service through your account; and compliance with all laws and platform rules that apply to that work. Your clients are not parties to these Terms, receive no rights under them, and have no obligations to us under them. Nothing in these Terms creates any third-party beneficiary rights.

5. No free trial; 14-day refund

5.1 No free trial. We do not offer a free trial. A subscription starts, and the first fees are charged, when you complete checkout.

5.2 14-day full refund. If you are not satisfied with the Service, you may request a full refund of your first subscription purchase, whether you chose the monthly or the annual plan, within 14 days after the date of the first charge (the "Refund Period"). This right applies once per customer organization, to its first paid subscription only. It does not apply to later renewals, to a new subscription after an earlier one was cancelled or refunded, or to accounts terminated by us for breach of these Terms.

5.3 What "full refund" means. A full refund is the return of all subscription fees you paid us during the Refund Period (for the annual plan, the full annual fee), including fees for Seats added during that period and any sales tax or VAT we charged on them. We are not responsible for fees or exchange-rate differences charged by your bank or card issuer.

5.4 How to request a refund. Email contact@typeorb.com before the end of the Refund Period, preferably from the account owner's email address, with your company name, the account owner's email address, and the invoice or receipt number (or the date of the first charge), stating that you request a full refund under Section 5 of these Terms. A request is on time if we receive the email by 23:59 (your local time) on the last day of the Refund Period.

5.5 Timing. We will confirm receipt by email and issue the refund through our payment processor, Stripe, to the original payment method, in the currency charged, within 10 business days after we receive a request that meets Section 5.4. Your bank or card issuer may take a further 5 to 10 business days to show the credit.

5.6 Effect of a refund. When we issue a refund, your subscription is cancelled and access for all Seats ends. Section 7.7 applies to deletion of your account data and Customer Content.

6. Subscription, fees, and billing

6.1 Fees. Unless a different price is shown at checkout or agreed in an order form, the subscription fee is: (a) monthly plan: US $99 per Seat per month; or (b) annual plan: US $949 per Seat per year (about 20% less than twelve monthly payments). Prices exclude taxes (see Section 6.7).

6.2 Billing period. Subscriptions are billed in advance in US dollars, monthly for the monthly plan and yearly for the annual plan, starting on the day you complete checkout.

6.3 Adding and removing Seats. Seats added during a billing period are charged on a prorated basis for the rest of that period and added to your next invoice. Seats removed take effect at the start of the next billing period (for the annual plan, at the next annual renewal); we do not refund partial periods for removed Seats.

6.4 Payment. You authorize us and our payment processor, Stripe, to charge your payment method for all fees and applicable taxes when due. If a payment fails, we will try again and notify you. If fees remain unpaid 14 days after the due date, we may suspend the Service under Section 16 until payment is received.

6.5 Automatic renewal and cancellation. Your subscription renews automatically at the end of each billing period for another period of the same length (one month for the monthly plan, one year for the annual plan), at the then-current price, until you cancel. You can cancel at any time in your account settings or by emailing contact@typeorb.com. Cancellation takes effect at the end of the current paid period, and you keep access until then.

6.6 Price changes. We may change prices with at least 30 days' notice by email. The new price applies from your first renewal after the notice period ends (for the annual plan, from the next annual renewal). If you do not agree, you may cancel before the change takes effect.

6.7 Taxes. Fees do not include sales, use, value added, goods and services, or similar taxes. You are responsible for all such taxes except taxes on our net income. Where we are required to collect tax, we add the applicable tax to the invoice based on your billing address and tax status. EU business customers must provide a valid VAT identification number at signup or checkout. We may reject a signup or order without one, or whose VAT number we cannot verify, and if we do so after you have paid we will refund the fees you paid. Because we supply EU customers only as businesses, the reverse-charge mechanism applies: we will not charge VAT and you will self-assess it.

6.8 Refunds. Except for the 14-day refund in Section 5, a refund under Sections 3.2, 18.1, 19.3, or 21, or where the law requires it, fees are non-refundable. After the Refund Period we do not give pro-rata refunds for cancellation, partial billing periods, or unused Seats, on either the monthly or the annual plan.

6.9 Disputed charges. If you believe a charge is wrong, contact contact@typeorb.com within 60 days of the charge before filing a chargeback.

7. Your content and data

7.1 Customer Content. "Customer Content" means all material you or your Authorized Users submit to the Service, including documents, recordings, transcripts, changelogs, brand guidelines, writing samples, prompts and other inputs, and data from integrations you connect, together with the Output described in Section 8.

7.2 Ownership. As between you and Bedrock Flow, you own Customer Content. We claim no ownership of it.

7.3 License to us. You grant Bedrock Flow a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Content only as needed to provide, secure, support, monitor, and maintain the Service for you, to prevent abuse, and to comply with law. We may share Customer Content with our subprocessors only for these purposes and under the Data Processing Addendum.

7.4 No model training. We do not use Customer Content to train or fine-tune artificial intelligence models, and we have opted out of model training with the AI model providers and routing service we use, so that they are not permitted to train their models on Customer Content, and our requests are routed only to providers that do not train on the data sent to them. Model providers may retain prompts and outputs for a limited period for abuse and safety monitoring under their own terms; we do not promise that providers keep no copy of the data.

7.5 Usage Data. We may collect technical and usage information about how the Service is used (for example, feature usage, performance, and error data), and aggregated statistics that do not identify you, your users, or any individual, and do not include Customer Content ("Usage Data"). We may use Usage Data to operate, secure, and improve the Service.

7.6 Your responsibilities. You are responsible for Customer Content and confirm that you have all rights, licenses, consents, and notices needed for us to process it under these Terms. This includes, in particular: (a) the permission of employees whose writing samples, voice, name, or likeness you use to create a voice profile or publish content in their name; (b) any consent or notice required by law to record and upload calls or meetings, including calls with your customers or prospects; and (c) rights to third-party material such as competitor content, reports, and images.

7.7 Export and deletion. During your subscription you can export Customer Content on request to contact@typeorb.com; we will provide it within 30 days in a structured, commonly used format. We delete your account data and Customer Content from our active systems within 30 days after your subscription is cancelled or terminated, or after we issue a refund under Section 5; export any content you need before then. Copies in backups are purged within 90 days. We may keep data for longer only where the law requires it (for example, billing and tax records).

8. AI features and Output

8.1 How the Service uses AI. The Service uses machine learning models, including large language models supplied by third-party providers, to research, plan, draft, and evaluate content ("AI Features"). The Service writes the prompts sent to these models; prompts combine our own instructions with relevant parts of Customer Content, including some of your inputs. Text, images, and other material generated by AI Features for you is "Output". Some AI Features search the public web to add data points to drafts.

8.2 Ownership of Output. As between you and Bedrock Flow, you own Output, and we assign to you any rights we may have in it. Output may not be protected by copyright in every country, and similar Output may be generated for other customers. We do not claim rights in your Output.

8.3 Review before use. Output can be inaccurate, incomplete, out of date, or similar to existing material. Facts, statistics, and quotations found through web search may be wrong or attributed incorrectly. The Service includes an approval step so a person can review content before it is published. You are responsible for reviewing, editing, and approving Output, and for the decision to publish it, including making sure it is accurate, does not infringe others' rights, and complies with the rules of any platform you publish on and with laws on advertising, endorsements, and disclosure (for example, disclosure of employee or paid relationships).

8.4 No professional advice. Output is not legal, financial, tax, medical, or other professional advice.

8.5 Model providers. You do not choose the AI model. We select the model we consider best for each task, access models through OpenRouter (an AI model routing service), and may change models and providers at any time. The models we use include models developed by OpenAI, Google, Anthropic, xAI, and Mistral, and models developed by China-based companies (DeepSeek, Moonshot AI, MiniMax, and Z.ai). Models developed by China-based companies are run for us only by inference providers located in the United States, under those providers' terms. Customer Content is processed only in the United States. The current list of providers is in our subprocessor list.

9. Acceptable use

You will not, and will not allow anyone else to:

• use the Service in violation of law, including privacy, spam, consumer protection, and export control laws;
• upload or generate content that is unlawful, defamatory, harassing, hateful, sexually explicit, or that exploits minors;
• impersonate a person, or publish content in an individual's name or voice without that individual's permission;
• use the Service to create deceptive content, fake reviews or testimonials, coordinated inauthentic activity, or disinformation;
• infringe intellectual property, privacy, or publicity rights;
• upload special categories of personal data (such as health data, biometric data, or government ID numbers), payment card data, or children's data, unless we have agreed in writing;
• break or probe the security of the Service, or access it by automated means other than our published APIs or integrations;
• share a Seat or its login credentials between individuals, or let more than one person use a Seat at the same time;
• resell, sublicense, or provide the Service to third parties as a standalone service (agency use for your own clients under Section 4.4 is allowed);
• copy, reverse engineer, or use the Service or Output to build a competing product, or extract model weights, prompts, or system instructions; or
• violate the terms of third-party platforms you connect, such as LinkedIn.

10. Third-party services and integrations

The Service may connect to third-party services you choose to use, such as LinkedIn, Google, or Microsoft accounts ("Third-Party Services"). Your use of them is governed by their own terms. When you connect a Third-Party Service, you authorize us to access and exchange data with it as needed to provide the features you use. We are not responsible for Third-Party Services, their availability, or their changes, and we may stop supporting an integration if the provider changes or withdraws its API.

11. Bedrock Flow intellectual property

Bedrock Flow and its licensors own the Service, including software, models we configure, prompts, workflows, designs, documentation, and trademarks. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable right during your subscription for your Authorized Users to use the Service for your internal business purposes, including producing content for your clients if you are an agency. All rights not expressly granted are reserved.

12. Feedback

If you send us suggestions or feedback about the Service, we may use them without restriction or payment to you. Feedback does not include Customer Content, and we will not identify you as its source without your permission.

13. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content and non-public details of the Service. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to employees, contractors, and subprocessors who need to know it and are bound by similar obligations. These duties do not apply to information that is or becomes public without fault of the receiving party, was already known to it, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information when required by law, after giving reasonable notice where legally allowed.

14. Data protection and security

14.1 Privacy Policy. Our Privacy Policy at typeorb.com/privacy explains how we handle personal data about account holders, users, and website visitors, for which we act as controller.

14.2 Data Processing Addendum. When we process personal data contained in Customer Content on your behalf, we act as your processor (or service provider), and our Data Processing Addendum at typeorb.com/dpa ("DPA") applies and forms part of these Terms. The DPA includes the EU Standard Contractual Clauses where needed. By accepting these Terms you also accept the DPA; you do not need to sign it separately. A countersigned copy is available on request at contact@typeorb.com.

14.3 Subprocessors. We list our subprocessors, with their purpose and location, at typeorb.com/subprocessors and will give notice of new subprocessors as described in the DPA. They include our hosting, database, storage, and queue providers, our AI routing service and model providers, our observability, error-monitoring, and analytics tools, and our email and payment providers.

14.4 Security. We maintain reasonable technical and organizational measures to protect Customer Content, as described in the DPA. We will notify you without undue delay after becoming aware of a breach of security affecting Customer Content.

15. Warranties and disclaimers

15.1 Each party confirms it has the authority to enter into these Terms. We will provide the Service with reasonable skill and care and will not materially reduce its core functionality during a paid subscription period.

15.2 EXCEPT AS STATED IN SECTION 15.1, THE SERVICE, AI FEATURES, AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT PERMITTED BY LAW, BEDROCK FLOW DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR UNIQUE, OR THAT CONTENT WILL ACHIEVE ANY PARTICULAR REACH, ENGAGEMENT, OR BUSINESS RESULT. BETA OR PREVIEW FEATURES ARE PROVIDED WITHOUT ANY COMMITMENT.

16. Suspension

We may suspend access to all or part of the Service if (a) fees are overdue as described in Section 6.4, (b) your use breaches Section 9 or creates a security risk or legal exposure for us or others, or (c) the law requires it. We will give notice in advance where reasonably possible, limit the suspension to what is necessary, and restore access once the issue is resolved.

17. Limitation of liability

17.1 TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

17.2 TO THE EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID AND PAYABLE BY YOU TO BEDROCK FLOW IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR, IF GREATER, US $100.

17.3 The limits in Sections 17.1 and 17.2 do not apply to: your payment obligations; either party's indemnity obligations under Section 18; your breach of Section 9; or liability that cannot be limited by law, including liability for fraud, wilful misconduct, or gross negligence.

18. Indemnities

18.1 By Bedrock Flow. We will defend you against any third-party claim alleging that the Service, as provided by us, infringes that third party's intellectual property rights, and pay any damages finally awarded or agreed in settlement. This does not cover claims arising from Customer Content, Output, your combination of the Service with things we did not provide, or use in breach of these Terms. If the Service is or may be found infringing, we may modify it, obtain a license, or end your subscription and refund prepaid fees for the unused period. This Section states our entire liability for infringement claims.

18.2 By you. You will defend Bedrock Flow against any third-party claim arising from Customer Content, content you publish (including Output), your breach of Section 4.4, Section 7.6, or Section 9, or your clients' use of the Service, and pay any damages finally awarded or agreed in settlement.

18.3 Process. The indemnified party must promptly notify the other of the claim, give it sole control of the defense and settlement (but no settlement may impose an admission or obligation on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's cost.

19. Term and termination

19.1 These Terms apply from acceptance until all subscriptions end. You may cancel at any time as described in Section 6.5.

19.2 Either party may terminate on written notice if the other materially breaches these Terms and does not cure the breach within 30 days after notice, or immediately if the other becomes insolvent. We may terminate immediately for serious or repeated breaches of Section 9.

19.3 We may stop offering the Service with at least 60 days' notice, in which case we will refund prepaid fees for the period after termination.

19.4 On termination, your right to use the Service ends, Section 7.7 applies to your account data and Customer Content, and you must pay any fees due. Sections 7, 8.2 to 8.4, 11 to 13, 15.2, 17, 18, 19.4, and 20 to 23 survive.

20. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts located in the State of Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to the personal jurisdiction of and venue in those courts. Either party may seek injunctive relief in any competent court to protect its intellectual property or Confidential Information.

21. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service before they take effect, except where a change is required by law or concerns new features, in which case it may take effect sooner. If you do not agree to a change, you may cancel before it takes effect and we will refund any prepaid fees for the period after that date. Continued use after the effective date means you accept the updated Terms. Previous versions are available on request at contact@typeorb.com.

22. Notices

We will send notices to the email address of your account owner. You can send notices to contact@typeorb.com, with a copy by post to Bedrock Flow, Inc., Attn: Legal, 9450 Southwest Gemini Drive, PMB 54889, Beaverton, OR 97008, USA, for notices of breach or legal claims. Notices are effective when received.

23. General

• Entire agreement. These Terms, the DPA, and any order form are the entire agreement between the parties about the Service. Terms in your purchase orders or other documents do not apply.
• Order of precedence. If documents conflict: the DPA (for personal data), then a signed order form, then these Terms.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of all or substantially all of its relevant business or assets, with notice.
• Subcontracting. We may use subcontractors and subprocessors and remain responsible for their performance.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
• Independent contractors. The parties are independent contractors.
• Publicity. We will not use your company name, logo, or trademarks, or identify you as a customer, in marketing or publicity without your prior written permission. Permission by email is enough, and you may withdraw it at any time for future use.
• Export and sanctions. You confirm you are not located in, or controlled by persons in, a country or on a list subject to EU, UK, or US sanctions, and you will not use the Service in breach of export laws.
• US government users. The Service is commercial computer software provided under these Terms.
• Severability and waiver. If a provision is unenforceable, the rest remains in force. Failure to enforce a provision is not a waiver.
• Language. These Terms are written in English, and the English version controls.